Introduction

www.kincoautomation.com is a website provided by Shanghai Kinco Automation Co., Ltd. When you use our services, we may collect and use information related to you. This Privacy Policy aims to explain how we collect, use, store, and share such information when you use our services, as well as the methods we provide for you to access, update, control, and protect your information. This Privacy Policy is closely tied to the www.kincoautomation.com services you use. We encourage you to read it carefully and, when necessary, make appropriate choices in accordance with the guidance provided herein. Technical terms used in this Privacy Policy are explained in concise language, with additional explanatory links provided for your better understanding.

By using or continuing to use our services, you signify your agreement to our collection, use, storage, and sharing of your information as described in this Privacy Policy.

If you have any questions about this Privacy Policy or related matters, please contact us via www.kincoautomation.com.

1. Information We Collect

When providing services, we or our third-party partners may collect, store, and use the following information related to you. If you do not provide such information, you may not be able to register as a user or enjoy certain services, or the intended effects of the services may not be achieved.

• Personal Information Personal details you provide when registering an account or using our services, such as phone numbers and email addresses.

• Location Information Information about your location collected when you enable device positioning features and use location-based services we offer, including:

◦ Your geographic location collected via GPS or Wi-Fi when using our services on a device with positioning capabilities.

◦ You may stop the collection of location information by disabling the positioning function.

• Log Information Information collected through cookies, identifiers, and related technologies when you use our services, including device information, browsing history, and click records. This information is stored as log data to provide personalized user experiences and ensure service security. You may reject or manage the use of cookies, identifiers, or related technologies via browser settings.

2. Information Storage

2.1 Storage Methods and Duration

We securely store your information through local storage (e.g., data caching via apps), databases, and server logs. Generally, we retain your personal information only for as long as necessary to fulfill service purposes or as required by law.

2.2 Storage Location

In compliance with legal requirements, user personal information collected within China is stored domestically. Currently, we do not engage in cross-border transfer or storage of your personal information. Should cross-border transfer or storage become necessary in the future, we will inform you of the purpose, recipient, security measures, and associated risks, and obtain your explicit consent.

2.3 Notification Upon Service Discontinuation

If our products or services are discontinued, we will notify you via push notifications, announcements, etc., and delete or anonymize your personal information within a reasonable timeframe, unless otherwise stipulated by law.

3. Information Security

We employ various security technologies and procedures to prevent loss, misuse, unauthorized access, or disclosure of information. For example, we use encryption technologies (e.g., SSL) in certain services to protect your personal information. However, due to technological limitations and potential malicious threats, absolute information security cannot be guaranteed even with rigorous measures. You acknowledge that the systems and networks used to access our services may encounter issues beyond our control.

4. How We Use Information

We may use the information collected during service provision for the following purposes:

• To provide services to you;

• For identity verification, customer support, security prevention, fraud monitoring, archiving, and backup to ensure service safety;

• To design new services and improve existing ones;

• To better understand how you access and use our services, enabling personalized responses (e.g., language/location settings, tailored assistance);

• To deliver more relevant advertisements instead of generic ones;

• To evaluate and optimize the effectiveness of advertising and promotional campaigns;

• For software authentication or upgrade management;

• To invite you to participate in surveys about our products and services.

5. Information Sharing

Currently, we do not proactively share or transfer your personal information to third parties. If sharing or transfer becomes necessary, we will directly obtain your explicit consent or confirm that the third party has done so.

For advertising delivery, evaluation, and optimization, we may share limited data with advertising partners (e.g., advertisers and their agents), requiring them to strictly adhere to our data privacy protocols. This includes processing data under data protection agreements to avoid personal identification and ensure privacy security.

We do not share personally identifiable information (e.g., name, email) with partners unless you explicitly authorize it. We do not publicly disclose collected personal information; if disclosure is required, we will inform you of the purpose, types of information, and sensitive data involved, and seek your explicit consent.

In the event of business mergers, acquisitions, or asset transfers, we will notify you and ensure your personal information continues to be protected under standards no less stringent than those in this Privacy Policy.

Exceptions requiring no prior consent:

• Directly related to national security or defense;

• Directly related to public safety, public health, or major public interests;

• Directly related to criminal investigation, prosecution, judicial proceedings, or enforcement;

• Necessary to protect life, property, or other major rights where obtaining consent is impractical;

• Information you have publicly disclosed;

• Information collected from legally disclosed public sources (e.g., news reports, government publications).

6. Your Rights

During your use of our services, we may provide settings to query, delete, correct, or withdraw your personal information. You may refer to specific guides for these actions. Additionally, we offer complaint channels to address your concerns promptly. If you cannot exercise these rights through the provided methods, contact us via the details in this Privacy Policy, and we will respond in accordance with legal requirements.

If you decide to stop using our services, you may request account cancellation. After cancellation, we will delete or anonymize your personal information unless otherwise required by law.

7. Policy Updates

We may revise this Privacy Policy from time to time. When changes occur, we will notify you of the updated Privacy Policy and its effective date during service updates. Please review the revised version carefully. Continued use of our services signifies your acceptance of the updated terms.

8. Protection of Minors

We encourage parents or guardians to guide minors under 18 in using our services. We recommend minors seek parental consent and guidance before submitting personal information and suggest parents review this Privacy Policy with them.